Refund policy

We want you to be happy with everything you buy from Stickeez. If for any reason you are not satisfied with your purchase we offer a 30 day returns policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@stickeez.co.uk. 

To ensure the safe return of your item(s), please package your item(s) with care. We recommend that item(s) are returned using a trackable delivery service. We may refuse a refund or exchange where an item(s) is lost or damaged in transit. 

As soon as we receive your item(s) we will process your refund or exchange in line with our refund policy set out above. Please be aware that any postage charges incurred by returning your item(s) to us will not be refunded.

You can always contact us for any return questions at info@stickeez.co.uk. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received your return, if approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.  If more than 15 business days have passed since we’ve approved your return, please contact us at info@stickeez.co.uk. 

Please get in touch info@stickeez.co.uk. if you have any problems with any items purchased from Stickeez, we will do our best to resolve any problems.